Exciting Opportunity in Brentwood: Join as a Call Centre Operator Supporting Social Housing Clients
If you have a passion for helping others, excellent organisational skills, and thrive in customer-facing roles, there’s an opportunity waiting for you in Brentwood, Essex. A reputable organisation is hiring a Call Centre Operator with a competitive annual salary ranging between £22,000 - £24,000, and the role is more than just answering calls—it’s about making a real difference in people’s lives.
🌟 Why This Role Matters
As a Call Centre Operator, you will be the first point of contact for social housing clients—individuals and families often in urgent need of housing support. Your ability to communicate clearly, handle queries with empathy, and maintain accurate records will directly impact the efficiency and quality of service clients receive.
You won’t just be answering phones—you'll be the voice of support and understanding, guiding people through important steps in securing their housing appointments.
🔍 Key Responsibilities
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Receive inbound calls and assist with booking appointments for housing services.
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Offer empathetic, professional customer service, listening closely to understand each client’s needs.
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Use internal systems to record data accurately and manage appointment details efficiently.
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Confirm client eligibility and schedule appointments while ensuring minimal wait times.
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Provide clear instructions about required documentation and procedures.
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Coordinate with internal and external stakeholders to ensure a smooth workflow.
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Maintain strict confidentiality in line with data protection policies.
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Work towards performance targets such as call handling time and customer satisfaction.
✅ What You Need to Succeed
If your strengths include organisational skills, proficiency in Microsoft Office, and a natural talent for customer service and communication, then this position is made for you. Ideal candidates will also bring:
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Experience in a call centre or customer service role, especially in handling appointments or bookings
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The ability to actively listen and respond with compassion
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Strong attention to detail when updating records or managing appointments
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Confidence navigating computer systems and call centre software
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Calm, professional demeanour under pressure
💼 What You’ll Gain
Besides a competitive salary, you'll be working in a fast-paced environment where your work is impactful. You'll receive training, professional development opportunities, and the satisfaction of knowing that your role directly supports vulnerable communities.
📍 Location
Brentwood, Essex – A well-connected, growing area that offers both career opportunity and community atmosphere.
Ready to Make a Difference?
If you’re looking for a job where your organisational skills and customer-first attitude can truly change lives, apply now. This Call Centre Operator role offers the opportunity to grow professionally while supporting those in need.
For Apply Online: Click Here
